Road to Success: Utilization Management
We are learning a great
deal from our clients on the best ways that they have found to
uncover strategies which would eliminate
utilization misalignments, and
which they believe is the third-way (price and
standardization being one and two) to dramatically reduce their
supply spend by as much as 7% to 15%. Not bad, when you consider
that price and standardization are only yielding them about 1%, 2%
or 3% savings annually.
With this said, I would like to share with you three big lessons our
clients have taught us on their road to success in utilization
management:
1. Employ utilization optimization tool
Since MMIs and ERP systems lack the sophistication and nimbleness to
dig and drill down sufficiently into their supply steams to uncover
utilization savings, our clients have opted to purchase offline
optimization tools
to uncover this new savings source.
2. Sharing visual data with customers
They use charts,
graphics, and statistics generated by their optimization tool as a
visual aid to open a discussion with their customers about why their
hospital is different. For instance, we just talked to a CFO client
who said he was going to use his optimization tool’s charts to show
his senior management team how much their legal expenses have gone
up over the last quarter. This, he believed, would support his
contention that his hospital needs to farm out much of their legal
work to a lower cost legal firms.
3. Encourage customers to self-correct
Our clients are finding
that all they need to do is show their department heads and managers
their utilization data, which compares them to their peers, thus
enabling them to self-correct their non-conforming buying behavior
-- in most situations. No need for arm twisting, no violent
outbursts and no ruffled feathers!
These are just three big ideas to get your own utilization
management program on the road to success. As our clients have
found, it’s much easier than you would think!
Warmest Regards,
Robert T. Yokl
Chief Value Strategist
Strategic Value Analysis® In Healthcare
Bobpres@strategicva.com
1-800-220-4274
Your Partner In
Savings Beyond Price™,

P.S. If
this article’s possibilities excites you, you might want to request
a test drive of our
Utilizer®
Dashboard which will provide you with the graphics, charts and
data you have been looking for to change the behaviors of your
department heads and mangers.
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